Shipping policy
How does delivery work?
✔︎ You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your jewellery is on its way - now what?
We've been shipping jewellery since the dawn of time, and we're always excited to do it again! When you order from us your package will be carefully collected by one of our cute little employees who'll bring along their own special hug for every item in there. It may take up 48 hours but rest assured that each step is being taken with care (and speedy delivery).
We use Royal Mail for most of our deliveries within the UK.
You can expect your package within 3-6 business days** in mainland UK. When we ship the order, you'll receive an email with a tracking number! Please don't stress if there are no scan events within 24 hours - sometimes it takes that long for everything to happen automagically...
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Weven Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Delivery rates for orders outside the USA vary depending on the country. Unless stated differently in the product page, delivery rates (including fulfilment) are as below:
International Tracked Delivery: 7- 14 Working Days $10.99
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in your currency, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office
Returns Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
- To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.