Refund policy

RETURN AND REFUND POLICY:

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.


RETURNS: 

 If you receive a damaged/broken item, please contact us within 7 days of receiving your order and we will resolve this for you.

Your item must be unused and in the same condition that you received it. It must also be in the original labels and tags. Our policy lasts 60 days. You must contact us within 60 days for a return refund, or exchange. This also applies to damaged or non-functional goods. All returns must be approved before sending it back to us.

 Any free item received (cotton bag or jewellery) must be returned with the original order to receive a full refund. If not returned the original cost of the free piece will be deducted from the refund amount (bags $3).

Earrings: These Items cannot be returned/refunded for hygiene reasons. However we will honour our promise to exchange/replace broken or faulty goods.

Please Note : We are not held liable for any address errors the customer inputs at checkout.

  1. The item must be returned to us within 60 days of delivery domestic and international.
  2. You receive the wrong product or product is damaged by the courier we will pay the return cost and arrange a replacement. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
  3. We offer exchanges for our USA customers if the size is wrong.
  4. We do not cover any costs to return items.
  5. We do not refund any amount paid for shipping. This includes any amount paid for delivery or to return the item. We only refund the cost of the item.
  6. All items must be completely undamaged, unworn and in the original box and pouch it came in.
  7. Once we receive your return our team will carry out a quality assessment and if it has been returned damaged or worn in any way unfortunately, we will not be able to refund you.
  8. Please email us at [email protected] for the return address. We will get back to you within 24 hours.
  9. Write your order number on top of the parcel or leave a note inside and then send it to the address emailed to you
  10. For International Returns: When labelling the customs form, please label the package as “RETURNED GOODS- ZERO CUSTOM VALUE.” Any custom duties charged to Weven Design will be subtracted from your refund amount if this is not done.
  11.  We recommend you use a tracked delivery service with proof of postage.
  12. Please include all of the following information in your returning package:
  • your full name                                         
  • order number
  • reason for returning the item(s)
  • whether you would like a refund or exchange.

 

WHO WILL PAY FOR THE RETURN SHIPPING COST:

  • If you receive the wrong product or product damaged by the carrier in case we will pay the return cost.
  • If you have purchased the wrong product, or you don't want the product you received, you can return the product but you have to pay the return shipping cost.

🌙 Returns on Promotional Offers – Weven Design

When items are purchased as part of a promotional set (such as Buy 2, Get 1 Free or Buy 2, Get 2 Free), the total amount paid is evenly distributed across all items in that offer.

✨ Buy 2, Get 1 Free

If you return the full set
You’ll receive a full refund of the total amount paid.

If you return part of the set
Your refund is calculated by dividing the total paid by the number of items in the promotion.

(Refund per item = Total paid ÷ 3)

The remaining items are considered purchased at their adjusted promotional value.

🌟 Buy 2, Get 2 Free

The same calculation method applies.

If you return part of the set
Your refund is calculated by dividing the total paid by the number of items in the promotion.

(Refund per item = Total paid ÷ 4)

⭐ If Only One Item Is Kept

If you return multiple items and keep only one piece from a promotional set, the promotion no longer applies.

The kept item will be recalculated at full retail price with a 15% discount applied.

(Recalculated price = Retail price – 15%)

Any difference between what you paid and the recalculated amount will be refunded accordingly.

 REFUND:

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 to process returns. days from the receipt of your item to process your return or exchange. Refunds may take 7-10 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note : We are not held liable for any address errors the customer inputs at checkout.

IMPORTANT: IF ANY PARCEL IS UNDELVIERED OR APPEARS LOST WITH THE COURIER, YOU MUST NOTIFY OUR CUSTOMER SERVICES TEAM WITHIN 14 DAYS OF PLACING YOUR ORDER. WE DO NOT ACCEPT ANY REPSONSIBILTIY FOR ANY MISSING,LOST OR DAMAGE PARCEL CLAIMS OUTSIDE OF THIS PERIOD