How are your products made?
Please refer to our sustainability page.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Paypal and AMEX.
How do I place an order in a different currency?
We process and charge orders in Euro. Please note that currency conversions provided on our website are approximate, based on the most current exchange rates. These may differ from rates issued by your card holder. Purchases may also be subject to conversion fees from your bank.
What if I don't receive my order?
Please contact the shipping provider for issues regarding shipping and tracking. You can always contact us at firstname.lastname@example.org for additional problems and we will be more than happy to help you.
How can I cancel my order?
You can cancel your order before it ships. Please send us an email to let us know.
What if my item has a defect?
Please contact us at email@example.com if you have any problems with your bag and we will be more than happy to help you.
How do I care for my sustainable products?
Please refer to our Care page.
When will you be restocking?
We will keep you updated on our socials!
Are you interested in collaborations?
Absolutely! If you think we're a good match then please get in touch at firstname.lastname@example.org and tell us about yourself!
What if I have a question for you?
We love interacting with you and we love receiving feedback! Feel free to contact us about any questions or comments you might have at email@example.com.